Plantology USA

I. Shipping Rates

Order Amount	Shipping Cost	Delivery Time
Orders $150+	FREE	5-8 business days
Orders Under $150	$12.00	5-8 business days

II. Shipping Protection

We offer optional shipping protection on all orders through our partner. Shipping protection covers your order against loss, damage, and theft during transit.

What's Covered

• Lost shipments — packages that never arrive or are lost in transit
• Damaged items — products that arrive broken, crushed, or otherwise damaged during shipping
• Stolen packages — orders confirmed as delivered but not received

How to Add Protection

Shipping protection is offered during checkout. Simply toggle the protection option to add coverage to your order. The cost is calculated based on your order value and is added as a separate line item.

Filing a Claim

If you experience an issue with your shipment, you can file a claim directly through our claims portal. The process is simple and typically requires only your order number, tracking information, and photos of any damage.

Claim Guidelines

• Submit one claim per order or shipment issue
• If multiple items from the same delivery are affected, include them in a single submission
• Upload all relevant screenshots and photos during submission to avoid delays
• If additional documentation is needed, the claims team will email you with a clear list of what is required

III. Processing & Transit Times

Order Processing

Our current processing time is 1 to 3 business days on all orders, including Priority and Express shipping options. Orders are carefully prepared to ensure your plants arrive in optimal condition.

Estimated Transit Times

Shipping Method	Estimated Delivery	Availability
Standard Shipping	5-8 business days	Always available
Expedited Shipping	3-5 business days	Subject to availability
Priority Shipping	2-3 business days	Subject to availability
Express Shipping	1-2 business days	Subject to availability

IV. Shipping Accuracy & Weather

We take pride in the accuracy of our shipping dates, maintaining over 95% on-time delivery. However, external factors may occasionally cause delays. Because these are estimates, exact shipping dates cannot be guaranteed.

Shipping live products presents unique challenges. Occasionally, Mother Nature does not follow our schedule. On rare occasions, we delay shipping due to severe weather forecasts. However, we will keep you informed—the health of your plants is our highest concern.

Spring Shipping

Some plants and trees are cold-sensitive, making it best to ship them during months with milder temperatures. Spring-shipped items are clearly identified on their product pages. Northern states that require spring-only shipping are also identified.

Most trees and plants can be planted year-round safely, but some gardeners prefer planting in warmer weather. If you would like to delay your delivery date, please call us at 305-489-9089. We are happy to work with your preferred schedule.

V. Order Status & Tracking

Tracking Your Order

• All orders include shipping and tracking information sent to your email
• Please allow 48 hours for tracking information to be updated in the carrier's system
• We advise signing up for email and/or SMS notifications through your tracking link to receive real-time updates
• Check your email regularly for updates on your shipment status

Order Cancellations

Due to the volume of orders we process and our rapid fulfillment system, we cannot cancel an order once it has been placed—especially during product launch days. Please review your cart carefully before completing checkout.

Lost or Stolen Packages

VI. Special Shipping Circumstances

Business & Commercial Addresses

If a package is being sent to a business or commercial address, a person's first and last name must be included in Address Line 1, or the package will be held for verification that it is being sent to an individual rather than a business entity.

Import Taxes & Duties

Buyers are responsible for any customs, import taxes, and duties that may apply. Plantology USA is not responsible for delays due to customs processing, duties, or taxes. International shipping rates and policies vary by destination.

Refused or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs that vary by the shipping method used in the original order. We will deduct shipping fees from your refund for orders marked as undeliverable, refused, or returned due to insufficient address information.

VII. Shipping Restrictions

Geographic Limitations

Standard shipping is available throughout the continental United States. Please note the following exceptions:

• Alaska, Hawaii, Puerto Rico: Special shipping arrangements and rates apply. Please contact us for a custom shipping quote.
• APO/FPO Addresses: Military addresses require special handling. Please contact us before placing your order.
• International Orders: International shipping is limited and subject to agricultural regulations. Contact us for availability and rates.

Agricultural Restrictions

Certain plants cannot be shipped to specific states due to agricultural regulations. These restrictions are clearly noted on product pages. We comply with all USDA and state agricultural department requirements to protect native ecosystems.

VIII. Shipping Questions & Support

If you have any questions or concerns about shipping, tracking, or delivery, our customer service team is here to help. We typically respond within 24 hours during business days.

Plantology USA is committed to delivering your plants safely and efficiently. Shipping policies are subject to change based on seasonal conditions and carrier availability. We reserve the right to update shipping rates and policies with notice posted on our website.

Plantology USA
20850 SW 216th St, Miami, FL 33170
info@plantologyusa.com | 305-489-9089

Last Updated March 2026