Shipping Protection
Protect your order against loss, theft, or damage during shipping.
Takes about 2 minutes. You'll need your order number and a photo of the issue.
How a claim works
Three simple steps, no phone trees, no paperwork buried in the mail.
Tell us what happened
Share your order number and a short description of the damage, loss, or theft. Photos speed things up.
We review & respond
Most claims get a decision within 24 hours. We'll reach out if we need anything else.
Replacement or refund
Approved claims ship a replacement or refund to your original payment method.
Frequently asked questions
Shipping protection covers your order against damage, loss, and theft that occurs between the moment the carrier takes possession of your package and the moment it arrives at your door.
This includes packages damaged in transit, parcels marked delivered but not received, and shipments lost by the carrier.
To submit a claim you'll need:
- Your order number (from your confirmation email)
- A short description of what went wrong
- Photos of any damage, when applicable
- The email address used at checkout
The whole process usually takes about 2 minutes.
Most claims are reviewed within 24 hours of submission. Once approved, replacements ship on the next fulfillment cycle and refunds are issued to your original payment method, typically within 3–5 business days.
Either, depending on what you prefer. When you file a claim you can request a replacement or a full refund. If the item is no longer in stock, we'll default to a refund or offer a comparable substitute.
Claims should be filed within 30 days of the delivery date shown on your tracking. Earlier is always better.
Absolutely. Reach us at (305) 489-9089 or email info@plantologyusa.com and a member of our team will walk you through the process.
